Question 1

Do I need to know how to code?

Accepted Answer

No. With an AI builder, paste the sentence and sign in. With a website builder, your agent prepares code for you to paste. Some builders require a paid plan for custom code.

Question 2

Do I need an email service or a database?

Accepted Answer

No. Ellieforms stores every message and sends the emails for you. There is nothing to sign up for besides Ellieforms, and no keys to copy.

Question 3

I don't have a form yet. Can I still use it?

Accepted Answer

Yes. Ask your AI agent for a form (a contact form, a newsletter signup) that uses Ellieforms. It builds the form and connects it.

Question 4

Can I collect newsletter signups?

Accepted Answer

Yes. Every signup is saved, and you can export the list as a spreadsheet for your newsletter tool. Ellieforms does not send newsletters itself.

Question 5

Which AI agents work?

Accepted Answer

Any agent that can read a web page and edit your site: Lovable, Bolt, v0, Replit, Base44, Claude Code, Cursor, Codex, Gemini, Windsurf, GitHub Copilot and others. The sentence points it to ellieforms.com/agent.

Question 6

I use Webflow, WordPress or Wix. Does it work?

Accepted Answer

Yes. Your AI agent writes the code and you paste it into your builder's custom-code area. Each builder has a short guide.

Question 7

Will Ellieforms change how my site looks?

Accepted Answer

Never. Ellieforms adds nothing your visitors see. Your agent builds the thank-you message in your site's own design and language.

Question 8

Is there a message limit?

Accepted Answer

No. Every plan saves every message. Very busy sites get a friendly note, never a block.

Question 9

How fast are alerts?

Accepted Answer

Instant on Pro and Team, one per message. Free sends one summary each morning. Setup test alerts are instant on every plan.

Question 10

What happens to spam?

Accepted Answer

It goes to a spam folder, not your inbox. Alerts tell you how many were filtered, and one click rescues a real message.

Question 11

What if a message comes from a website I don't know?

Accepted Answer

We hold it and ask you. Approve the website and the waiting messages are delivered; block it and they are not.

Question 12

What is the “Sent with Ellieforms” link?

Accepted Answer

A small link your agent adds near your form. It is required on Free and can be removed on Pro and Team.

Question 13

Does it work in my language?

Accepted Answer

Yes. Forms in any language and script are accepted, including right-to-left languages.

Question 14

Where is my data and how long is it kept?

Accepted Answer

In the European Union, on Cloudflare. Messages are kept for one year, and you can export or delete them any time.

Question 15

Can my AI agent read my messages?

Accepted Answer

Not without you. Reading or exporting messages needs you to press Allow in an email, and the agent's access ends after two hours.

Question 16

Can I cancel?

Accepted Answer

Any time, from your account or by asking your AI agent. You go back to Free and keep all your messages.

Question 17

Can I reply to a visitor?

Accepted Answer

Yes, from your own email. On Pro and Team, reply to the alert. On every plan, open the message and press Reply.

Question 18

What if an alert email does not arrive?

Accepted Answer

The message is already saved in your Ellieforms inbox. Failed alerts retry for up to 24 hours; you can read the response without waiting for email.

Question 19

Can my forms accept file uploads?

Accepted Answer

Not yet. Ellieforms accepts text responses, contact details and choices. Leave file-upload fields out of connected forms for now.

Questions, answered.

Setup & compatibility

Messages & alerts

Plans & billing

Privacy & control